Refund policy

Return and Refund Policy

Last Updated: August 13, 2026

At urbanexap.shop, customer satisfaction is our top priority. We are committed to providing high-quality products and a reliable shopping experience. If you are not completely satisfied with your purchase, we offer a 30-day return and exchange period.

1. Return Eligibility

Customers may request a return or exchange within 30 days after receiving the order.

To be eligible for a return:

The item must be unused and in its original condition.
The product must include original packaging, accessories, and tags (if applicable).
Proof of purchase or order information must be provided.

Items that have been used, damaged by customers, or altered may not qualify for a return.

2. How to Request a Return

To begin a return or exchange request, please contact our customer service team:

Email: sawyerbiondi07@outlook.com

Please provide:

Order number
Customer name
Reason for return
Photos or relevant details if the product has an issue

Our support team will review your request and provide further instructions.

3. Refund Process

Once your returned item is received and inspected, we will notify you of the approval status.

If approved:

Refunds will be issued to the original payment method.
Refund processing times depend on your bank or payment provider.
Customers should allow additional processing time for funds to appear.

4. Exchanges

We provide free exchanges within 30 days after delivery for eligible products. If you receive an incorrect, damaged, or defective item, please contact us and we will assist you with a replacement.

5. Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. We will evaluate the issue and provide an appropriate solution.

6. Return Shipping

Approved returns and exchanges are free within the applicable return period. Customers must contact our support team before returning any products.

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